Latest version of verizon in home agent full#
Latest version of verizon in home agent zip#

I wondering how much these people are getting paid an hour because if they have a few thousand people call for assistance they just made $14,000. We already pay high prices for services all the way around and now to charge their customers just to talk to their people. I never need an extension past the date indicated on-line and now they charge me to help me with payment arrangements that I am struggling with due to medical issues with my husband. Why wasn't all there customers give some kind of notification about this stupid charge. No where in our chat (I kept a copy via email) did she say that I would be assessed a $7 service fee just to talk to them to set up something. I have been with Verizon nearly over a decade and I spoke with an agent via chat recently and they told me I needed to talk to financial services if I needed an extension longer than the CSR could give and they said they can setup payment plans as well.

I don't recollect ever receiving notification that an agent fee was going to be implemented either. It's a business practice that Verizon should rethink or at a minimum warn customers when they solicit customer service for issues with an account that I had no controls over. I didn't ask them to process a payment, they never advised of a fee.

Latest version of verizon in home agent full#

I received the typical message that a bill had been paid, but it was for $7.00, so I checked my credit card to make sure that the full $74 bill was paid and discovered the agent fee. They asked for my credit card on file, I gave it too them and they processed the payment.

Latest version of verizon in home agent zip#

They stated that the current address was in their system and they had to do something with the zip code. I contacted customer service via chat and was ultimately transferred to financial. I attempted to pay the bill (not late) and it kept declining payment stating the credit card zip didn't match, I tried another credit card and had the same issue. I moved to another state and changed my account info on Verizon and the credit card. I have been a long-term customer paying my bill each month with the same credit card.